Book a free intro call
A sunlit therapy room with a teal velvet armchair and an oak armchair facing each other, ferns in terracotta pots and a marigold rug

Counselling and psychotherapy for adults and couples. In our rooms off Alder Street, or online from wherever you feel at ease.

Fernlow Therapy

The practice

Fernlow is a small practice of four therapists in a converted print shop off Alder Street. We see adults and couples who feel stuck, anxious, worn out or just not quite themselves, and we go at a pace that feels safe.

A teal wooden front door in a quiet brick courtyard, framed by ferns and marigold flowers in terracotta pots
A quiet waiting nook with an oak bench, pink and marigold cushions, a basket of blankets and a carafe of water

Step-free rooms with a garden door, so you can arrive and leave without walking through a waiting room if you'd rather not.

Neurodivergent-friendly. We send a short plan before your first session, you can take breaks whenever you like, and online sessions work fine with the camera off.

Mornings, evenings and Saturdays, because life doesn't stop for a 2 pm appointment.

  • 4therapists, each with their own room
  • 15 minfree intro call, no commitment
  • 2 weeksusual wait for a first session
  • 6 daysa week, Monday to Saturday

What we help with

Five ways in. Every one of them starts with a free, unhurried 15-minute call.

A young man in a teal armchair talking with an open, relaxed gesture in a warm therapy room A couple in their fifties sitting close together on a sofa, turned toward each other and listening A woman sitting on a garden bench among ferns with her eyes closed, breathing slowly in the morning sun A woman at home on her sofa with a laptop on a cushion and a mug of tea, listening during an online session Two handmade mugs of tea, a teal one and a pink one, on a small oak table next to a fern in a terracotta pot
  1. 01

    Individual therapy

    One-to-one sessions for adults. We look at what keeps repeating in your moods, relationships and days, and work out together what could change.

    50 minutes · weekly or fortnightly

    Ask about this
  2. 02

    Couples therapy

    For couples who keep having the same argument, or have stopped talking. Sessions with both of you, and now and then one-to-one.

    75 minutes · usually weekly

    Ask about this
  3. 03

    Anxiety and stress

    Worry that won't switch off, panic, burnout, bad sleep. Practical things to try on the hard days, and time to understand where it comes from.

    50 minutes · often 8 to 12 sessions

    Ask about this
  4. 04

    Online sessions

    Video or phone, from wherever you feel comfortable. Camera off is fine. Good for busy weeks, small towns and anyone who'd rather stay home.

    Same length and fee as in the room

    Ask about this
  5. 05

    Free 15-minute intro call

    A short, no-pressure chat to see if we're a good fit. Ask anything about how we work. If we're not right for you, we'll suggest where to look.

    By phone or video · free

    Book the call

Four steps

How it works

No forms to fill in beforehand and no pressure to commit. You can stop at any step.

  1. Step 1

    Book a free call

    Send the form or ring us. We'll find 15 minutes that suit you, by phone or video, and answer whatever you want to ask.

  2. Step 2

    Meet your therapist

    Your first session is about getting to know you. You don't need to know what to say. Working that out is part of our job.

  3. Step 3

    Find your rhythm

    Most people come weekly, some fortnightly. Every few weeks we look back together at how it's going and what to change.

  4. Step 4

    Finish when you're ready

    There's no minimum number of sessions. When you feel ready to stop, we plan a last session together so it ends well.

Who you'll talk to

Four therapists with different backgrounds and one shared habit: listening first, advice later, and only if you want it.

Fees

Three prices, no packages, no small print. You pay after each session.

Intro call

Free 15 min

  • By phone or video
  • Ask anything about how we work
  • No obligation to book

Individual session

$95 50 min

  • In the room or online
  • Weekly or fortnightly
  • Same fee for all four therapists

Couples session

$140 75 min

  • Both of you together
  • Occasional one-to-one sessions at $95
  • In the room or online

Lower-fee places from $55. We keep a few each week for students and anyone on a tight budget. Ask on your intro call, no proof needed.

Cancelling is free up to 48 hours before a session. After that we charge the full fee, unless something truly unexpected happened.

Kind words

Sample reviews
I put off calling for a year. The intro call was so ordinary and kind that I booked a first session the same week.
Hannah K. · individual therapy
We came in barely speaking. Tomás never took sides, which was exactly what we needed. We still use the “pause” he taught us.
Dev and Mia · couples therapy
Being allowed to keep my camera off is the only reason online sessions worked for me. Nobody made it a thing.
Sam R. · online sessions
Ruth gave me things to try on the bad days, not just things to think about. My sleep came back before I noticed.
Leo P. · anxiety and stress

Questions

The things people usually ask before the first call.

Do I need a referral from a doctor?

No. You can contact us directly. If you're already seeing a doctor or psychiatrist, you're welcome to tell us on the intro call, but it isn't required.

What happens on the free intro call?

It's 15 minutes by phone or video. We ask what's bringing you to therapy in a sentence or two, explain how we work and answer your questions. Then you decide, with no follow-up emails if you'd rather not.

Is what I say confidential?

Yes. What you share stays between you and your therapist. The rare exceptions, such as a serious risk to someone's safety, are explained in plain words in your first session.

How many sessions will I need?

It depends on you. Some people come for six sessions, others for a year or longer. We review together every few weeks, and you can stop whenever you want.

Can I switch between the room and online?

Yes, at any time and for any reason. Just let your therapist know before the session.

Is Fernlow an emergency service?

No. We can't respond to urgent situations and we don't monitor messages out of hours. If you or someone else is in danger, call your local emergency number.

Book

Let's find a time to talk.

Pick a topic, tell us how to reach you, and we'll reply within one working day to arrange your free 15-minute intro call.

What would you like to talk about?
Where would you like to meet?

Please don't include medical details here — we'll talk about them in person.

This form only books a call. Share just what we need for that: your name, a way to reach you and a time that suits. Please don't send medical or other personal details.

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Thank you, there.

We've got your request. One of us will reply within one working day to find a time for your free intro call.